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Australian Academy of Oral Surgical Excellence (AAOSE) logo

EDUCATION  ·  LIVE SURGERY  ·  MENTORSHIP

Privacy Policy

Last updated: 25th October 2026

1. About this policy

This Privacy Policy explains how the Australian Academy of Oral Surgical Excellence (ABN 60 061 268 569) trading as the Australian Academy of Oral Surgical Excellence (AAOSE) (“AAOSE”, “we”, “us”) collects, uses, stores and discloses personal information. It applies to our website, enquiries and enrolments, courses, live surgery training, mentorship and any related communications.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or enrolling in a program, you acknowledge that your personal information will be handled as described in this policy.

2. Information we collect

The personal information we collect depends on how you interact with us and may include:

  • Identity and contact details, such as your name, email address, phone number and postal address.

  • Professional details, such as your AHPRA registration number and registration status, qualifications, practice name and address, and evidence of professional indemnity insurance.

  • Booking and payment details, such as the programs you enrol in, invoices and payment records. Card payments are processed by our payment provider and we do not store full card numbers.

  • Program records, such as attendance, practical session records, supervision notes, feedback and CPD certificates.

  • Information you choose to give us, such as dietary requirements, accessibility needs or a medical condition relevant to your safety during practical sessions.

  • Photographs or video recorded at our programs, where you have consented.

  • Website and device information, such as your IP address, browser type and pages visited, collected through cookies and analytics tools.

  • Records of our communications with you.

3. How we collect information

We collect most personal information directly from you, for example when you make an enquiry, enrol, complete a form, attend a program or contact us. We may also collect information from your practice (for example, when arranging mentorship visits), from the public register of practitioners maintained by AHPRA to verify your registration, and automatically through our website.

If you do not provide the information we request, we may not be able to process your enrolment or allow you to take part in a program.

4. How we use your information

We use personal information to:

  • process enquiries, enrolments, payments and tax invoices

  • confirm your eligibility for a program, including your registration and insurance

  • deliver programs, arrange venues, catering, live surgery days and mentorship visits

  • issue CPD certificates and keep records of attendance

  • communicate with you about your bookings, including changes and cancellations

  • manage safety, incidents, complaints and insurance matters

  • evaluate and improve our programs

  • send you information about future programs, if you have not opted out

  • comply with our legal and regulatory obligations.

5. Sensitive information

Some information, such as health information, is sensitive information under the Privacy Act. We only collect sensitive information about you with your consent and where it is reasonably necessary, for example to cater for dietary needs, make accessibility arrangements or keep you safe during a practical session.

6. Patient information

Live surgery training and mentorship involve real patients. Patient health information is collected and held by the treating dental practice under that practice’s own privacy obligations, and is used only for the patient’s care. Participants must keep all patient information confidential and must not record, copy or remove it. Clinical images or case details are used for teaching only with the patient’s consent and in de-identified form.

7. Who we disclose information to

We do not sell personal information. We may disclose it to:

  • service providers who help us operate, such as payment processors, booking and email platforms, website and cloud storage providers, accountants and IT support

  • venues and caterers (limited to your name and any dietary or accessibility requirements)

  • instructors, supervising clinicians and host practices involved in delivering your program

  • our insurers, lawyers and professional advisers

  • regulators, government agencies or others where required or authorised by law.

We require our service providers to handle personal information securely and only for the purpose for which it was provided.

8. Overseas disclosure

Some of our service providers store data on servers located outside Australia, for example in the United States. Where this occurs, we take reasonable steps to ensure those providers handle personal information in a way that is consistent with the APPs.

9. Marketing

We may send you information about our programs by email or SMS. Every marketing message includes a way to unsubscribe, and you can opt out at any time by contacting us. We will still send you essential messages about programs you have booked.

10. Cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences and help us understand how visitors use it. You can disable cookies in your browser settings, although some parts of the site may not work properly as a result.

11. Photographs and recordings

We may take photographs or video at our programs for records and promotion. We will ask for your consent before using images in which you can be identified, and you may decline at any time. Participants must not photograph or record program content, other participants or patients without our written permission.

12. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only for as long as we need it for the purposes described in this policy or as required by law (for example, financial records and CPD records), after which we securely destroy or de-identify it.

13. Data breaches

If a data breach is likely to result in serious harm to the people whose information is involved, we will notify those people and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

14. Access and correction

You may ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time. If we refuse a request, we will explain why, unless it would be unreasonable to do so.

15. Complaints

If you have a concern about how we have handled your personal information, please contact us in writing. We aim to respond within 30 days. If you are not satisfied with our response, you may contact the OAIC at www.oaic.gov.au.

16. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.

17. Contact us

Privacy Officer, AAOSE. Email: admin@aaose.com.au. Post Parcel Collect 1033548537 185 Ramsgate Rd Ramsgate Beach NSW 2217

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